Product
Hayati AI Nexus combines AI reception, appointment management, queue workflows, doctor operations, GST billing, pharmacy inventory, TPA workflows, and patient retention automation on one offline-capable operational platform.
Hayati AI Nexus combines AI reception, appointment management, queue workflows, doctor operations, GST billing, pharmacy inventory, TPA workflows, and patient retention automation on one offline-capable operational platform. Reception, queue, doctor workflow, pharmacy billing, TPA reconciliation, and retention share one operational spine with governed sync when you enable cloud services. Departments stop re-keying patient context into parallel tools. Indian hospital groups, polyclinics, and pharmacy chains evaluate modules together so pilots reflect real payer mix, branch layout, and counter discipline.
Answers inbound calls in local Indian languages, captures appointment intent, sends confirmations, and hands off to the Physical Appointment Dashboard. Emergency cases escalate to staff — Hayati does not pretend AI replaces triage. Language packs and escalation rules are configured during onboarding so midnight calls still land in reception's morning queue with context.
Reception sees AI bookings, walk-ins, and phone appointments in one view. Check-in, status updates, and reminders connect to the Patient Queue Display so waiting areas stay calm. Color-coded status helps triage no-shows and late arrivals without a separate notebook.
Waiting-room screens show token numbers, doctor names, and estimated wait times updated from reception workflows — reducing desk crowding and repeated questions. Clinics mount displays on a single TV; hospitals may use multiple screens per OPD floor.
Physicians see today's queue, history, prescriptions, and billing flags on one screen before the patient enters. Digital prescriptions can flow to pharmacy and billing when enabled — full clinical EMR depth is scoped on walkthrough. The dashboard aligns with Patient Queue Display so doctors know who is waiting without shouting across the OPD hall.
GST-shaped billing with FEFO batch discipline, Schedule H/H1 workflows, and hospital or retail pharmacy counters on the same spine as ward billing. Purchase, transfer, and return events stay tied to batches so margin and expiry reviews describe the same stock your pharmacist sold.
Hospital-side pre-auth context, settlement tracking, and aging views align pharmacy bills with finance before portal submission. Payer-specific rules are configured during onboarding. Pharmacy and finance teams review the same patient and bill context before chasing portals — reducing month-end surprises when a ward return was not reflected in the claim file.
Multi-rate GST lines, HSN mapping, and audit-friendly invoice history for Indian tax compliance. E-invoice depth depends on your registration and integration scope. Your CA should validate sample invoices during pilot — Hayati strengthens counter discipline but does not replace statutory filing judgment.
Governed follow-up workflows for chronic care and missed visits with human escalation. Confirmed appointments land in the Physical Appointment Dashboard when patients agree.
Counters record bills and stock locally first; governed sync runs when connectivity returns. Designed for ward floors, basement pharmacies, and unstable broadband. AI Receptionist intent can queue locally where enabled, then sync when the link is stable — scope is confirmed per site.
Branch-scoped operations with HQ visibility for stock, sales, and exceptions. Inter-branch transfers and central purchasing are configured during rollout. Role-based access keeps branch managers in their facility while leadership sees governed aggregates — not a single shared login with trust-based fixes.
LIS, PACS, accounting, and government portal integrations are scoped per deployment — Hayati documents what is live for your stack rather than listing vaporware connectors. API projects start after discovery when your IT team shares interface docs and test credentials.
Branch isolation, validation, and operational logging for procurement review. Certifications and SLAs are shared during enterprise evaluation, not invented on marketing pages. Backup and disaster recovery plans are part of deployment design — see /security for engineering practices your IT team can review before procurement sign-off.
AI Receptionist (local languages)
Hayati: Native, governed
Marg: No
Practo: Basic booking
Tally: No
Physical Appointment Dashboard
Hayati: Full reception OS
Marg: No
Practo: Yes
Tally: No
Patient Queue Display
Hayati: Native waiting-room
Marg: No
Practo: No
Tally: No
Doctor Dashboard
Hayati: Operational context
Marg: No
Practo: Limited
Tally: No
AI Retention Agent
Hayati: Governed outbound
Marg: No
Practo: No
Tally: No
Hospital ERP depth
Hayati: Connected OS modules
Marg: Partial retail
Practo: No
Tally: No
TPA billing alignment
Hayati: Hospital-side workflow
Marg: Manual
Practo: No
Tally: No
GST pharmacy multi-rate
Hayati: Counter + inventory
Marg: Yes
Practo: No
Tally: Yes
Offline mode
Hayati: Local-first counters
Marg: No
Practo: Internet-dependent
Tally: Limited
FEFO inventory
Hayati: Batch at billing
Marg: Basic
Practo: No
Tally: No